INTUITIVE ONLINE CONSULTATION AND ENGAGEMENT SOFTWARE
effective participation, conversation and collaboration
A digital toolbox of twenty-three informative and participation tools can be enabled or disabled to meet specific project needs. One centralised hub to promote your consultation, share information, gather feedback, facilitate meaningful discussions and generate ideas. Designed for both public and private consultations with the ability for your stakeholders to follow projects and be instantly informed of latest updates and feedback opportunities. Includes the ability to duplicate projects! For commenting widget tools, option to turn moderation on/off. Download the Engagement Hub Software Overview.
COMPLETE STAKEHOLDER RELATIONSHIP MANAGEMENT IS BUILT-IN
comprehensive stakeholder management system
The centralised management system allows you to manage and segment your stakeholders while also providing a full audit trail of your platform and project activity – both online and offline. It delivers individual stakeholder profiles and enables you to respond and inform your stakeholders through the built-in email and newsletter feature.
SIMPLE REPORTS AND ROBUST INSIGHT REPORTING
reports at the push of a button
Offering a quick project snapshot to assess how your consultation is progressing, this helps to swiftly identify both issues and trends. Quickly tag feedback to track issues and trends across your platform and by individual projects. Engagement Hub also delivers detailed platform and project reports to reduce your administration burden.
EXTENSIVE SUPPORT AND SERVICING
24/7 technical support and expert-led advice
Every Engagement Hub Licence Subscription is accompanied by a comprehensive support package, including access to our 24/7 Help Desk, a dedicated Stakeholder Engagement Strategist, virtual training; and, detailed documentation and instructional videos. Our team are alway available to provide clients the support and advice they require.
PEACE OF MIND
Engagement Hub applies the latest in cybersecurity technologies and is legislation and accessibility compliant.
Enterprise level, secure proprietary software adopting latest security practices and technology. SSL encryption is installed on your client platforms. All data is hosted and stored at our secure data centre in Sydney.
Complies with privacy and data legislation including:
Accessibility Compliant: Tested for WCAG 2.0 Level AA and language translator built in
100% responsive for all browsers and devices
Daily backups to our centralised backup system for storage
Contact us for the Engagement Hub Security and Compliance Statement
TOOLS TO INFORM, GATHER FEEDBACK AND COLLABORATE
Introduce your stakeholders to your consultation with a summary of your project including an image or video. Determine if your project is public, viewable by all, or private, by invitation only.
Keep your stakeholders and community informed with project updates, media releases, opportunities and consultation outcomes. Include links and add attachments or images to maximise your impact.
Notify and encourage your community to attend workshops, forums and events. This is a complete event registration system including stakeholder electronic diary integration!
Include support information, relevant plans, documents, spreadsheets and presentations in a simple categorised filing system. The Library makes it so easy for your stakeholders to navigate a lot of information.
Anyone can quickly complete an online submission, including attachments.
Our flexible survey tool enables unlimited surveys and feedback forms with a range of question types including a WYSIWYG. Stakeholders can save draft surveys prior to submission.
FREQUENTLY ASKED QUESTIONS
Use Frequently Asked Questions on a project/consultation basis to efficiently and effectively manage commonly asked questions.
Polls make it easy for the community to assist you in prioritising options. Undertake text, image, video or audio polls.
Open up conversations with your stakeholders and community with our online forums.
Enable the community to pin feedbacks/ideas and respond to comments on the interactive map! Other community members can like, dislike and respond.
Perfect for concept plans - your stakeholders can comment directly on your image or .pdf! Other community members can like, dislike and respond.
The Project Links enables you to provide a list of relevant external websites.
IDEAS & EXTENDED IDEAS WALL
Creative tools for your stakeholders to pitch ideas and share their stories with community members voting up/down or replying.
As they say – an image speaks a thousand words! Create unique banners and sliders for each project. Project Banners are also a great way to reinforce your key messaging.
Get greater cut through for your engagements and consultations by developing a suite of images. Your stakeholders can browse the gallery of images for information and insight.
Publicly display your engagement process and other key project dates. This allows your stakeholders to have the complete picture of the process and where they can get involved!
On project-by-project basis you can determine the title and position of each Widget on the front-end of your portal so you can completely customise the language and labelling to your audience.
Other Information is a wonderfully flexible widget which allows you to embed source code or iframes for Twitter, Mailchimp, Facebook, Slideshare and many more.
Provide your stakeholders with the complete background and history of the project or program you are engaging on, so they can make informed decisions and comments.
Maximise the information sharing and collection by using video – embed YouTube and Vimeo videos for greater impact. This is a great introduction tool for your projects also!